Call Center Agent | Non-Voice Account

• Answers phone calls and provides essential information/ assistance to clients.
• Checks mail, fax, and internet mail to provide customer assistance.
• Manages computer/online guidelines for the purpose of responding to customer queries.
• Communicates with customers on the phone or using written correspondence to address concerns.
• Realizing the customers’ requirements as a result of effective listening and questioning skills

• Dealing Transacting with all calls politely, courteously, professionally & assertively 
  • Matching customers’ wishes to Clients’ solutions and services
• Using negotiation and influencing experience to overcome objections and get the customers’ buy-in